Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Koreabe.
Are all products sold on Koreabe authentic?
Yes, 100%. We source all our products directly from authorized distributors and brand headquarters in South Korea to ensure you receive only genuine, high-quality skincare and cosmetics.
How long does international shipping take?
Orders are typically processed within 1-2 business days. Depending on your location, standard international shipping usually takes between 7 to 14 business days, while express options are available for faster delivery.
What is your return policy for skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.
Do I have to pay customs duties or import taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the recipient. We recommend checking with your local customs office for specific rates.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay to ensure a secure and convenient checkout experience.